COMMON QUERIES
The Info You’re After
DELIVERY & SHIPPING
All orders will either be dispatched on the same working day or the following working day.
Here, at G&H Jewellery we use Royal Mail and all UK packages are sent 1st class - £1.50. Please note that postage for Ireland is £3.00. Postage will be added automatically at checkout when purchasing items. Shipping UK 2-4 working days, Ireland 3-5 working days.
PRODUCT CARE
All our items are 925 sterling silver which will naturally tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. We recommend that you do not wear any jewellery whilst bathing, whilst in bed or during sporting activities.
PAYMENT OPTIONS
We accept the following:
- All major debit/credit cards
- Paypal
All payments are to be made securely at the checkout and must be made online when placing your order.
RETURN POLICY
RETURNING UNWANTED ITEMS
Returns and exchanges will be accepted within 14 days of receipt. Please note that items will only be refunded as they appeared in their original condition. Please note that due to hygiene reasons all earrings are non-returnable unless damaged or faulty.
Please complete your return by including your invoice/receipt of purchase that we provided in your parcel. Stating the returned items. The address to return to will be on your invoice.
PLEASE NOTE REFUNDS CAN TAKE UP TO 7 WORKING DAYS TO PROCESS
Confirmation of your return will be sent over to you when we have received the item and it is being processed.
Please return all items securely ideally with proof of postage. Unfortunately we do not hold responsibility for the returning of items if lost on the way back to us.
Please contact g.h.jewellery.enquiries@gmail.com prior to returning any parcels. If you have any questions or concerns we will be happy to assist you and get back to you as soon as possible.
Thank you - G&H x
PRIVACY POLICY
Please find the below link which outlines our privacy policy and how we control, process, handle and protect your personal information.